She was regaling us with the tale of how her Android phone’s battery was draining precipitously, faster than any phone had a right to. She took her HTC phone to a Verizon store to have it looked at, and they determined (at first) that it was the battery. Only problem was, it wasn’t in stock and she was sent to another store to see if it was in stock there. (It wasn’t.) The clerk then determines for some reason that it isn’t the battery and as a remedy erases the phone and all its apps and data. The phone eventually dies, unable to recharge, and she gets sent a new one.
Later the true problem with her old phone is discovered: the charging port is damaged, leaving the phone no way to get juice; all this after (did I mention it?) several people from two stores misdiagnosed the problem as either a software or a battery problem. And after several hours of time that she didn’t have spent waiting at Verizon stores, her replacement HTC is completely lobotomized, all her data and apps lost in the wind.
(Poor guys at the Verizon store. Their salesman are peddling twenty different Android phones at the same time, and they have to fix them all.)
I’d better contrast this with the time I had a similar problem with my iPhone, that is to say, my battery was draining fast. I take it to the Apple Store, plus it into a diagnostic computer in the back, and come back out and tell me it’s one of the apps that’s draining the power. Their solution was to wipe the phone, but they ask me first whether I have all my data synced to the computer. I did, and they wipe the phone. (if I didn’t, I’d be told to back up and wipe the phone at home.) And hypothetically, if the battery was dying, they’d probably swap my phone out right in the store, not charging me if I was in warranty. It would be very unlikely that I’d be bounced from store to store, either.
As for my friend’s mom, she’s due for an upgrade in ten days, with a replacement HTC in her purse to hold over over until then. But she’s already dead set on and enthusiastic about what she’s chosen for her next phone. And after the ordeal she’s gone through, she deserves to be happy with her new choice.